Advanced Skill Certificate in Transit Service Quality Assurance

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์™„๋ฃŒ๊นŒ์ง€ 2๊ฐœ์›”

์ฃผ 2-3์‹œ๊ฐ„

์–ธ์ œ๋“  ์‹œ์ž‘

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๊ณผ์ • ์„ธ๋ถ€์‚ฌํ•ญ

  • Transit Service Quality Assurance Fundamentals
  • Data Analysis for Transit Performance Measurement
  • Customer Feedback Management and Analysis
  • On-Time Performance and Reliability Metrics
  • Service Accessibility and Inclusivity Auditing
  • Transit Safety and Security Assessment
  • Complaint Resolution and Process Improvement
  • Benchmarking and Best Practices in Transit Service Quality

๊ฒฝ๋ ฅ ๊ฒฝ๋กœ

Transit Service Quality Assurance Roles Description Quality Assurance Manager (Transit) Oversees all aspects of quality control for public transport services, ensuring adherence to regulatory standards and customer satisfaction.

Key skills : auditing, reporting, data analysis.

Transit Systems Auditor Conducts audits of transit systems to identify areas for improvement in efficiency, safety and customer experience.

Key skills : auditing, report writing, process improvement.

Transport Compliance Officer Ensures compliance with relevant legislation and regulations related to public transport operations.

Key skills : compliance, risk assessment, regulatory knowledge.

Customer Service Quality Manager (Transit) Focuses on enhancing customer satisfaction through monitoring feedback, identifying trends, and implementing improvement plans.

Key skills : customer service, data analysis, communication.

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์ƒ˜ํ”Œ ์ธ์ฆ์„œ ๋ฐฐ๊ฒฝ
ADVANCED SKILL CERTIFICATE IN TRANSIT SERVICE QUALITY ASSURANCE
์—๊ฒŒ ์ˆ˜์—ฌ๋จ
ํ•™์Šต์ž ์ด๋ฆ„
์—์„œ ํ”„๋กœ๊ทธ๋žจ์„ ์™„๋ฃŒํ•œ ์‚ฌ๋žŒ
London School of International Business (LSIB)
์ˆ˜์—ฌ์ผ
05 May 2025
๋ธ”๋ก์ฒด์ธ ID: s-1-a-2-m-3-p-4-l-5-e
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