Professional Certificate in Airline Customer Service
-- viewing now5,335+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course details
• Airline Customer Service Fundamentals
• Passenger Handling and Ticketing Procedures
• Airport Operations and Procedures
• Complaint Resolution and Conflict Management
• Safety and Security Regulations
• Customer Relationship Management (CRM) in Aviation
• Disability and Special Needs Passenger Assistance
• Airline Reservations and Scheduling Systems
• Passenger Handling and Ticketing Procedures
• Airport Operations and Procedures
• Complaint Resolution and Conflict Management
• Safety and Security Regulations
• Customer Relationship Management (CRM) in Aviation
• Disability and Special Needs Passenger Assistance
• Airline Reservations and Scheduling Systems
Career path
| Airline Customer Service Career Roles | Description |
|---|---|
| Airport Customer Service Agent (Airport, Customer Service, Airline) | Assist passengers with check-in, baggage, and flight information at the airport; resolve customer queries efficiently. |
| Airline Check-in Agent (Check-in, Airline, Customer Service) | Process passenger check-in, manage boarding passes, and handle baggage efficiently, ensuring smooth flight operations. |
| Customer Service Representative (Airline) (Customer Service, Airline, Telephone) | Provide exceptional customer service via phone and email, addressing passenger inquiries and complaints effectively. |
| Airline Reservation Agent (Reservations, Airline, Booking) | Handle flight bookings, manage customer reservations, and provide detailed information about flight options and fares. |
| Airport Gate Agent (Gate Agent, Airport, Customer Service) | Manage passenger boarding and deplaning, oversee gate operations, and ensure a smooth and efficient process. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Debug: False
Course fee
MOST POPULAR
Fast Track
GBP £140
Complete in 1 month
Accelerated Learning Path
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
Standard Mode
GBP £90
Complete in 2 months
Flexible Learning Pace
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
What's included in both plans:
- Full course access
- Digital certificate
- Course materials
All-Inclusive Pricing • No hidden fees or additional costs
Get course information
Earn a career certificate
PROFESSIONAL CERTIFICATE IN AIRLINE CUSTOMER SERVICE
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.